App_Tou_setting_OrRealtedIssue_template

Subject: AHS Support - Time of Use (TOU) Setting Guide

Hi [Customer Name],

Thank you for contacting AHS Service Team.

If you would like to set the battery charging and discharging times, please follow the Time of Use (TOU) guide for your inverter/battery brand below.

Please select the guide that matches your system and follow the steps to set your preferred charging and discharging periods.

SOFAR

SOFAR TOU Setting Guide - English

SOFAR TOU Setting Guide - Chinese

SAJ

[SAJ TOU Setting Guide - link to be added]

GoodWe

[GoodWe TOU Setting Guide - link to be added]

Huawei

[Huawei TOU Setting Guide - link to be added]

After completing the settings, please check whether the battery operates according to the charging and discharging times you selected.

If you are still unable to set TOU or the battery does not operate as expected, please reply with:

1. A screenshot of your Time of Use / Working Mode settings.

2. A screenshot of the app showing the current power flow.

3. The charging and discharging times you would like to set.

4. A short description of what happens after you save the settings.

5. If known, whether your battery is currently enrolled in a VPP program.

Once we receive this information, we will check the settings and provide further assistance.

Kind regards,
AHS Service Team