Subject: AHS Support – App Login Issue
Hi [Customer Name],
Thank you for contacting AHS Service Team.
Before we check your account, please try the following steps:
1.Please check that your login email address has been entered correctly.
2.Please check the server selected in the app. The server should be set to intl. If another server is selected, please change it to intl and try to log in again.
3.Please check that you are using the correct password. If you are unsure, please try resetting your password through the app.
If you still cannot log in after completing the checks above, please reply to this email with:
1.A screenshot of the error message.
2.The email address you use to log in.
3.A screenshot showing the server selected in the app.
4.Have you changed or reset your password recently?
5.A short description of what happens when you try to log in.
Please do not send us your password.
Once we receive this information, we will check your account and provide the next steps.
Kind regards,
AHS Service Team
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