App_Wifi_template

Created by AHS Service Team, Modified on Mon, 7 Sep at 5:02 PM by AHS Service Team

Subject: AHS Support - Wi-Fi Connection Issue

Hi [Customer Name],

Thank you for contacting AHS Service Team.

If your inverter is offline or cannot connect to Wi-Fi, please follow the guide for your inverter brand below and try to reconnect it.

SAJ

SAJ Wi-Fi Connection Guide

SOFAR

Please follow the SOFAR Wi-Fi guide step by step.

Huawei

Please follow the Huawei Wi-Fi guide step by step.

Goodwe：

Goodwe Wi-Fi Connection Guide

If the issue is still not resolved

Please reply to this email with the following information:

1 Inverter brand and model.

2 A screenshot of the app showing the issue.

3 A photo of the inverter and Wi-Fi dongle, if possible.

4 Have you recently changed your Wi-Fi router, Wi-Fi name or password?

5 A short description of what happens when you try to reconnect.

Once we receive this information, we will check the issue and provide further assistance.

Kind regards,

AHS Service Team

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